Shipping Policy: NO&YO does its best to ship your order as soon as we receive it. Our customers are our priority and we want to ensure that we handle and ship your order in a timely fashion. Thus, the following schedule has been set as a general guideline to help handle your order and ship it in a timely fashion.
*Guideline: Your order is shipped on the next business day. What this means is that if your order is placed on a Monday then your order will be shipped on Tuesday. If your order is placed on Tuesday then your order will be shipped on Wednesday. And so on. Keep in mind that these are general guidelines we have put in place to help manage all orders expeditiously. There may be time where we may have to delay your order when it is out of our control or for any other reason we see necessary to ensure the proper handling of the order.
*Exception. Keep in mind that Holidays may delay the need to ship the order outside of the normal shipping guideline above.
Method of shipping. We reserve the right to ship the order in a method that is most feasible to the operation of our company. In general, however, we primarily use the United States Postal Service for shipping to the continental U.S. and any international order where applicable. However, there may be occasions where we may use another party outside of the United States Postal Service such as U.P.S or FedEx and the like.
Return Policy: We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a refund. Returns and exchange requests accepted within 30 days of the original purchase date. Merchandise in like new condition (unworn, unwashed & with hang tags attached). Sale items are final sales. Original shipping costs are non-refundable. Return shipping on refunds and exchanges paid by Customer. Original receipt and Return authorization number must be included. To return your item(s), please email us at firstname.lastname@example.org, and let us know the reason for the return, and whether you prefer a refund or an exchange. After receiving a response and the Return authorization number from us, please send your items back to the address below, along with your original receipt and the Return authorization number. Please ship your returns and exchanges to: NO&YO Attn: Returns 206A East Emerson Ave, Orange, CA 92865
Methods of Payment: NO&YO strives to make shopping our online store in the best and most secure way possible. Currently, we accept most major credit cards such as, Visa, MasterCard and or AmericanExpress. We also accept PayPal. We apologize but we do not accept checks (personal or company), C.O.D or Cash.
Security We take precautions to protect your information. We use appropriate security measures to protect the information you give us. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Registration In order to use the NO&YO website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
Orders We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. And/or: We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. And/or: We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Surveys & Contests From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.